MagikINFO portal - Quick guide for users

1. About this guide

This guide is intended for regular users of the MagikINFO portal, especially the MagikHELPDESK module. Content:


2. How to navigate the main menu

The main menu or user dashboard is divided into several parts:

  • Left drop-down menu - contains all items with links to MagikINFO portal pages

  • Top menu - contains links to frequent MagikINFO portal pages, languages, user logout and also user information

  • The main part of the page which contains:
    • Announcements - see: 7. Use FAQs and Announcements
    • Links to own requests by status - links to a list of own requests

    • List of recent own requests (max. 10)
    • Request statistics in graphs by category/status/priority

3. Make a new request

You can make a new request in three ways:

  • On the login screen, click the New request button

  • In the left drop-down menu, click the New request button
  • In the top menu, click New request link

Filling in the form and sending the request most often requires filling in the following fields:

  • Category of the request
  • Priority, or required resolution date (depends on the settings in your organization)
  • Subject of the request
  • Request text - brief description. Text can be formatted and images can also be inserted using the clipboard. The text field can be expanded if necessary using the icon at the bottom right.


4. View my own requests

You can view your own requests with the My Requests button in the left drop-down menu or the My Requests link in the top menu.
Displayed requests can be filtered by request status (New, Processing, Resolved, etc.) using the top Ribbon panel on the Requests Filter tab.
You can also search or use a filter line in the list of requests - see the image below.


5. Reopen, cancel, accept and evaluate request solutions (optional features that may not be available in your organization)

If the settings in your organization allow it, you have the option to:

  • Cancel request - if, for example, the request has lost its meaning.
  • Reopen request - in case, for example, when resolving the request did not lead to the expected result.
  • Accept request - in case the organization is required to accept the provided solution.
  • Rate request - evaluation of the quality of the request solution with a grade (1 - best; 5 - worst).


6. Search for requests in the knowledge base

You can open the Knowledge Base with the Knowledge Base button in the left drop-down menu or the Knowledge Base link in the top menu.
Depending on the settings in the organization, it may contain, for example, already resolved requests that have repeated validity.

7. Use FAQs and Announcements

Announcements are used to display current information in the organization or, for example, are used to inform users about current failures, exclusions or outages not only in the IT area.
Announcements are also displayed directly on the main portal page - user dashboard.

FAQs show problems or questions that usually occur very frequently in the organization.


8. View information about assigned PC and other assets (optional features)

This information is (not) displayed depending on your organization's settings.
PC information includes computer identification information, operating system information, installed software, hardware configuration, Windows registry, and MSI base.

Assigned Assets button displays the list of assigned assets in the MagikINFO inventory software.


9. Quick online inventory (optional features)

It is used to quickly find out the status of assigned assets, using a form that contains the assets entrusted to the user.
User can edit the list of assets, add a description or notes and send the feedback.